Refund & Returns Policy

Effective Date: November 3, 2024

Thank you for shopping with Glow for Christmas!Our Glow for Christmas Return Policy ensures a hassle-free experience, prioritizing your satisfaction. Whether you need a refund or an exchange, we’re here to help.

To learn more about your rights or how to begin, visit our Returns and Exchanges FAQ. If you have additional questions, contact our customer support at [email protected]

1. Eligibility for Returns

You have 14 days from the date of delivery to initiate a return. Unfortunately, after this period, we cannot provide a refund or exchange.

To qualify for a return:

  • First, ensure the item remains unused, in its original condition, and includes the original packaging.
  • Additionally, return all accessories, manuals, or additional items that came with the product.
  • Lastly, provide valid proof of purchase (e.g., order number, receipt, or email confirmation).

However, final sale or clearance items are not eligible for return unless faulty or incorrectly described.

2. How to Initiate a Return

Follow these steps to start a return:

  1. Contact Us: Email [email protected] within 14 days of delivery. Be sure to include your order number, product details, and the reason for the return.
  2. Wait for Approval: After we review your request, we will respond within 2 business days with detailed return instructions.

Above all, do not send back items before receiving these instructions.

Refund & Return policy that is working in Glow for christmas teams

3. Return Shipping Costs

  • Generally, you are responsible for the cost of return shipping unless the item is faulty or misrepresented.
  • For added security, use a trackable shipping service and consider purchasing shipping insurance.
  • Please note that original shipping fees are not refundable.

4. Return Processing and Inspection

When we receive your returned item:

  • Inspection: Our team carefully checks if the item meets the return conditions.
  • Approval or Rejection: Within 5 business days, we will notify you about the return status.
    • If approved, we issue refunds to your original payment method within 10 business days.
    • If rejected, you can either cover the cost of reshipping or forfeit the item.

5. Refunds

If we approve your return, we process your refund to the original payment method. However, refund timelines may vary depending on your payment provider.

Partial Refunds
In some cases, we may issue partial refunds:

  • For items showing signs of use, damage, or missing parts not caused by us.
  • For returns initiated more than 14 days after delivery (exceptions may apply).

6. Exchanges

We only replace items that are defective or damaged. To arrange an exchange, email [email protected]. Then, we will coordinate a replacement based on availability.

7. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

  • Final sale or clearance items.
  • Customized or personalized products.
  • Gift cards.

8. Faulty or Damaged Products

If you receive a faulty or damaged product:

  • Contact Us Immediately: Email: [email protected] with photos and a description of the issue.
  • Resolution Options: Once we assess the issue, we will offer a replacement, repair, or refund at no additional cost.

9. Customer Support

For further assistance, feel free to reach out to our support team:

  • Email: [email protected]
  • Address: Glow for Christmas, 128 City Road, London, EC1V 2NX, United Kingdom

We are available Monday to Friday, from 9:00 AM – 5:00 PM (GMT).

hello form our best customer support team in the Refund & Return policy Section

10. Policy Modifications

We may update this policy to reflect changes in our practices, legal requirements, or other operational reasons. Therefore, always check this page for the latest updates. We will also update the effective date accordingly.